SHIPPING & DELIVERY

Q: Is shipping really safe for the puppy?

A: Shipping a puppy to a new location may seem daunting at first, but with the right airlines and proper care, it is a safe and comfortable experience for the puppy. With my years of shipping experience, I can confidently assure you that all puppies are well taken care of throughout the journey. Airlines are highly motivated to ensure the safety and well-being of the puppies they transport, as they are committed to customer satisfaction and to avoiding any potential issues.

We take extra care to prepare your puppy for travel. We attach food and feeding instructions to the top of the crate, and include frozen water bottles that will gradually thaw to keep the puppy hydrated throughout the flight. The typical flight lasts 4 to 7 hours, and with proper registration, your puppy will usually arrive within 24 hours. I stay updated on any potential delays or layovers and track the exact times and departure details so I can keep you informed about your puppy’s journey.

To ensure your puppy’s comfort, the crate is lined with a soft, fluffy bed of shredded newspapers for nesting. I also include a pig’s ear chew (which puppies love), as well as a toy or a sock with my scent on it to provide comfort and help the puppy feel secure during the trip. Rest assured, your puppy will arrive safe, happy, and ready to begin its new adventure with you.

Q: What about shipping in the winter is it not too cold?

A: If you choose to adopt a puppy from us, we guarantee, as we have for many years, that your puppy will arrive safe and sound. According to airline regulations, puppies can be shipped safely when temperatures are between 20 and 85 degrees. All puppies are transported in the belly of the plane, where the temperature is maintained at a comfortable 70 degrees—just like the passenger cabins. They are always the last to board and the first to disembark, ensuring minimal stress during the flight.

Shipping during this time of year is completely safe, so there’s no need to worry. Much like a person flying to visit family or friends for the holidays, shipping a puppy is a similar process and might even be a bit smoother. The airlines may enforce stricter temperature limits during this time, which is a good thing for your puppy’s safety, though the temperature on the plane itself remains consistent at 70 degrees. This is primarily for the airline’s liability and the protection of the animals.

Similarly, during the summer months, airlines will not ship if temperatures are too high along the route. In such cases, we will simply wait for the next available day to ship or adjust the shipping time to avoid the heat or cold of the day. Your puppy’s comfort and safety are our top priority, and we make sure to plan accordingly to ensure a smooth journey.

NB * Most professional pet shippers use specialized temperature-regulated crates, often called electronic crates. These crates are designed to maintain the ideal temperature for the puppy throughout the journey, ensuring a safe and comfortable travel experience no matter the external conditions.

Q: Can i travel to pick up my puppy?

A: Yes, you’re always welcome to travel and pick up your puppy in person after purchase. In most cases, flying with your puppy on an airline incurs no additional charge beyond the cost of your own flight. However, some airlines may charge an extra fee for traveling with a pet.

Q: I just picked up my puppy from the Airport. Does he/she needs a Vaccine?

A. Please avoid giving your new puppy any vaccinations within the first 14 days of arrival. Your puppy is up to date on all necessary shots before coming to you and will not need any additional vaccines for at least a few weeks. Many veterinarians may suggest administering a vaccine during the first visit to generate extra income, but it’s important to allow your puppy time to adjust to their new environment. Introducing a vaccine too soon could cause unnecessary stress. Please wait until your puppy has settled in before considering any further vaccinations.

* Nevertheless, when you pick up your puppy, it is necessary to go for a Vet check-in not less than 48 hours after you received your puppy for a general check-up and in case of any health problems, we will be responsible for either giving you a new puppy or refund your payment if no other puppy is available at the moment.

Q: Any recommendations on which VET to use?

A: Usually small-town vets are best. Word gets around small towns very quickly & if a vet has bad practices… small towns will talk Usually (not always) small town vets are more inexpensive as well. Also, try to search for a vet in your area & see reviews of consumers in your area as well. IMPORTANT DO NOT USE BANFIELD HOSPITALS (AS PART OF PETS MART CHAIN STORES) NOR VCA HOSPITALS. Your warranty will be void if you take your new one to Banfield or VCA. We’ve seen too many misdiagnoses, over-medicated, & EXTREMELY HIGH VET BILLS. These two clinics are in it for the money!